Given the millions of energy customers, it's not surprising that thousands of complaints about energy retailers are made annually. Customers want some form of resolution and, at the very least, acknowledgement of the issue raised. (more…)
ACCC reports electricity prices customers pay
For the first time, Australia's consumer watchdog, the ACCC has used their compulsory information-gathering powers to obtain commercially sensitive data from energy providers about what they charge their existing customers. (more…)
Ausgrid Time Of Use customers getting a raw deal
If you're on a Time Of Use electricity tariff in the Ausgrid network (Sydney, Central Coast or Hunter Region), chances are your retailer has been giving you a raw deal. (more…)
Free electricity plans – how to make the most of zero cent power
Electricity plans that include free power for a portion of day are now officially "a thing" with a number of retailers now offering this. And, since November 2023, when OVO Energy launched The Free 3 plan, they are available in NSW, SE QLD, SA and Victoria. The Free 3 plan provides 0 cent/kWh...
Where are the Daytime Saver EV plans?
A growing number of energy retailers now offer electricity plans for households with EVs. The biggest drawcard on these "EV-only" plans is usually their discounted EV "charging" hours. With electricity generation is at its cheapest during the middle of the day across Australia, the obvious question is, where are all...
Tariffs in Energex for smart meters households. WTH is going on?
Some households in South East Queensland with smart meters installed before July 2025 are discovering something is happening with the tariff attached to their meter. Previously their power bills had a flat rate but now most retailers are only making available demand tariffs these smart meter households. We'll break down why this...
2023-24 DMO electricity prices surge
The Australian Energy Regulator (AER) has today released their final determination for the 2023–24 DMO (Default Market Offer) prices. Sure, there is only a small percentage of households on the DMO offer. But, like the canary in the coal mine - when the DMO price goes up, it's a clear signal that...
2023-24 VDO Victoria’s electricity prices soar
Victoria's Essential Service Commission (ESC) has released its final determination for the 2023–24 VDO (Victorian Default Offer) electricity prices today. The 2023–24 VDO is set to soar with an annual increase of around 25 per cent. For residential customers, that's an extra $352 p.a. (if 4,000 kWh usage), and $752 for small...
Energy Bill Relief for households
Help is on the way to assist concession-holder households cover rising electricity costs. The Commonwealth Government and state and territory governments are pitching in to counter surging energy prices to protect vulnerable consumers. (more…)
Energy Bill Relief for business
Rising costs are at a boiling point for business. So, the Commonwealth Government along with state and territory governments have introduced Energy Bill Relief for business to counter surging energy prices. (more…)