Glossary of Electricity Terms

A Carbon Offset helps balance the emissions created by your electricity use by supporting projects that reduce or remove greenhouse gases, such as renewable energy or tree planting.

The Comparison Price is a benchmark annual electricity cost set by the AER that applies NSW, SE QLD and SA. Retailers must compare their market offers against it so you can more easily compare plans. For example, if the annual cost of a plan is 5% less than the Standing Offer tariff for a representative customer, the retailer will need to state “This offer is 5% less than the Comparison Price”.

The Contract Term is how long your electricity contract lasts. There is generally no-lock in contract if you decide to change or cancel the plan before the contract term ends.

A Controlled Load is a separate electricity supply for appliances like electric hot water systems, pool pumps or underfloor heating. Controlled Loads are metered separately from the main circuit and are usually charged at a different rate from your general household electricity. Check your bill to see whether you have Controlled Load 1 or 2 or both.