Glossary of Electricity Terms

A carbon offset is a reduction in emissions of carbon dioxide or greenhouse gases made in order to compensate for or balance out the emission made in generating the electricity you consume. Offsets may come from renewable energy, tree planting, energy efficiency measures etc.

The contract term is the period of time that you are contractually obliged to stay on an electricity plan. If you decide to change or cancel the plan before the contract term ends, exit fees may need to be paid to the retailer.

Controlled Loads refers to “off-peak” hot water systems, pool pumps, in-floor heating or other appliances that are connected to a dedicated circuit and metered separately to your general household usage. Check your bill to see whether you have Controlled Load 1 or 2 or both.